Upholsteryfresh

1. Our Quality Commitment

Each piece within the Upholsteryfresh collection undergoes meticulous inspection before it leaves our atelier. We honor craftsmanship and stand behind the integrity of every item we offer. Our commitment extends beyond the moment of acquisition to ensure enduring satisfaction with your investment in thoughtful design.

In the rare instance where an item does not meet your expectations or our rigorous quality standards, we offer a comprehensive return framework designed to provide reassurance and clarity.

2. Return Eligibility

Our return window extends to 30 days from the date of delivery, allowing ample time for you to experience how a piece integrates with your living environment. To qualify for a return, items must be:

• In their original, unaltered condition
• Free from evidence of installation or assembly (where applicable)
• Complete with all original packaging, protective materials, documentation, and accessories
• Accompanied by the original proof of purchase

Custom commissions, bespoke pieces, and items created to specification are not eligible for return due to their unique, client-directed nature. However, these pieces are covered under our comprehensive craftsmanship guarantee.

3. The Return Process

We have designed a seamless return journey that honors both your time and our commitment to sustainability:

1. Initiation: Contact our client experience team via email at info@upholsteryfresh.world or by phone at +44 161 430 2775 to express your intent to return. Please include your order number and a brief explanation to help us improve our offerings.
2. Verification: Our team will review your return request and provide a Return Authorization Number (RAN) within 48 hours.
3. Packaging: Carefully repackage the item using all original materials to ensure its protection during transport. Include your RAN prominently on the outer packaging.
4. Collection: We will arrange for specialized collection of your return at no additional cost, scheduling a time that accommodates your availability.
5. Inspection: Upon receipt, our quality assurance team will conduct a thorough assessment of the returned item within 5 working days.
6. Resolution: Following successful inspection, we will process your refund to the original payment method, typically completing within 10-14 business days.

4. Exchanges

In lieu of a return, we offer the opportunity to exchange your item for an alternative piece that may better align with your spatial context or aesthetic direction. The exchange process follows similar protocols to our return procedure, with these additional considerations:

• Exchange requests must be initiated within the same 30-day window
• Price differences between original and exchange items will be reconciled accordingly
• One exchange is permitted per original purchase
• Custom or bespoke items may be exchanged only for other custom commissions

Our design consultants are available to provide guidance and recommendations should you wish to explore exchange options that complement your existing interior language.

5. Damaged or Defective Items

In the unlikely event that you receive an item that exhibits damage or a manufacturing defect:

• Document the condition with clear photographs from multiple angles
• Contact our client experience team immediately, within 48 hours of delivery
• Refrain from using or further assembling the item
• Maintain all original packaging for inspection

Our response to legitimate claims of damage or defects is comprehensive and expedited. We will, at our discretion, arrange for immediate replacement, repair by master craftspeople, or complete refund inclusive of any shipping expenses incurred.

For textile items showing minor imperfections that fall within the natural characteristics of handcrafted or organic materials, our team will assess each case individually to determine appropriate resolution.

6. Sustainable Return Practices

Aligned with our commitment to environmental stewardship, our return process incorporates several sustainability measures:

• Carbon-neutral shipping for all return collections
• Reuse of original packaging materials whenever possible
• Careful refurbishment of returned items to minimize waste
• Donation of non-resalable returns to design education programs and community initiatives

We continually assess and refine our return protocols to minimize environmental impact while maintaining the highest standards of client satisfaction.

7. Extended Warranties

Beyond our standard return policy, many Upholsteryfresh pieces carry extended craftsmanship warranties that reflect our confidence in their enduring quality:

• Solid wood furniture: 10-year structural warranty
• Upholstered pieces: 5-year frame warranty, 2-year fabric warranty
• Lighting fixtures: 3-year electrical component warranty
• Artisanal accessories: 1-year craftsmanship warranty

These warranties address manufacturing defects and unexpected degradation beyond normal wear. They represent our long-term investment in your satisfaction and the lasting integrity of our designs.

8. Policy Modifications

We reserve the right to modify this return policy at our discretion. Any changes will be prominently communicated on our website and will apply only to purchases made after the publication date of the revised policy.

For the most current version of our return policy, please visit this page regularly or contact our client experience team for clarification on any aspect of our processes.

9. Contact Information

Our dedicated client experience team is available to address any questions or concerns regarding returns and exchanges:

Upholsteryfresh
78 Rose Lane
Manchester M4 5JL
United Kingdom
Email: info@upholsteryfresh.world
Phone: +44 161 430 2775

Operating Hours: Monday-Friday, 9:30-18:00 GMT